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Privacy Policy


Effective date: 15 June 2025

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1. Introduction

At Guitar with Luke, we respect your privacy and take our responsibilities under the Privacy Act 1988 (Cth) seriously. This Privacy Policy explains how we collect, store, use, and disclose your personal information in line with the Australian Privacy Principles (APPs).

By accessing our website or providing your information, you agree to the handling of your personal information as set out in this Privacy Policy. We may update this Policy from time to time, and the latest version will always be available on our website.

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2. What Is Personal Information?

“Personal information” means information or an opinion about an identified individual (or an individual who is reasonably identifiable), whether the information is true or not, and whether it is recorded in a material form.

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3. What Personal Information We Collect

We may collect the following types of personal information:

  • Full name

  • Email address

  • Phone number

  • Residential or mailing address

  • Date of birth and age

  • Credit card or payment details

  • Information about your music learning goals or preferences

  • Social media profile or handles

  • Information about your child (if lessons are for minors)

  • Technical data (IP address, device ID, location, website activity)

  • Survey responses, testimonials, and feedback

  • Other personal details provided by you through our website, email, phone, or social media

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4. How We Collect Your Information

We collect personal information in several ways, including when you:

  • Fill out a form on our website

  • Purchase a lesson, product or mentorship

  • Contact us via email, phone, SMS, or social media

  • Interact with our website, content, ads or booking tools

  • Participate in surveys, offers, or promotions

  • Access our site through browser cookies or analytics tools (e.g. Google Analytics)

We may also collect personal information from third-party tools, payment processors, and email platforms you engage with.

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5. Why We Collect and Use Your Information

We collect, use and disclose personal information for purposes such as:

  • Providing guitar lessons, coaching or digital content

  • Responding to enquiries or providing quotes

  • Processing bookings and payments

  • Managing our records and internal operations

  • Sending updates, promotions, or direct marketing (in accordance with the Spam Act 2003)

  • Improving our website, services and customer experience

  • Complying with legal obligations and resolving disputes

You may opt out of receiving marketing communications at any time using the unsubscribe link or by contacting us directly.

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6. Disclosure of Your Information

We may disclose your personal information to:

  • Employees, contractors or service providers assisting in delivering our services

  • Payment processors (e.g. Stripe, Wix Payments)

  • IT and website support teams

  • Legal or regulatory bodies where required by law

We do not sell or rent your personal information to third parties.

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7. Data Security

We take reasonable steps to protect your information from misuse, interference, and unauthorised access. These include password-protected systems and secure hosting platforms. However, no method of data transmission is 100% secure, and we cannot guarantee absolute security.

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8. Cookies and Analytics

Our website uses cookies and analytics tools to understand visitor behaviour and improve functionality. You can control or disable cookies through your browser settings.

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9. Access and Correction

You may request access to the personal information we hold about you at any time. If your information is inaccurate, incomplete or outdated, we will correct it. Contact us using the details below and we will respond within a reasonable timeframe.

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10. Complaints

If you believe we have breached your privacy rights, please contact us. We will investigate your complaint and respond promptly.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

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11. Contact Us

For any questions or requests related to this Privacy Policy, please contact:

Luke Ceko
Email: lukeceko@gmail.com
Website: www.guitarwithluke.com.au
 

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to legal requirements or our practices. The most recent version will always be available on our website.

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